We bought a Gen 40 and 12 months and 17 days it quit working. Asked about getting a repair and was told the warranty was up and they didn't have parts. Yet now I see reconditioned ones for sale! Should have learned. Year later bought a Gen 50 and guess what? One year and 4 days it quit working. Called and was told to find a repair shop on my own! DO NOT BUY THESE HEATERS!!! Home Depot has for $100 and have had it for 4 years. Great advertising, very very poor products. Save your money.
Adam 8324
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December 29, 2024
Stay away from this company, the 30 day warranty should tell you about their quality. They used to have quality products, but that is all in the past. The silent thunderstorm 2 after 60 days cycles on and off so loud it wakes you up at night. Only one of 3 still works.
Mada
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December 29, 2024
Stay away, They are a scam, their products that don't last, 30-day warranty should tell you about their quality. They don't stand behind their products and are only about the one-time sale. Radio host should be ashamed to plug this trash company.
Ru-Tso Luo
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November 28, 2023
My order was placed on Nov 15th and it is Nov 28th and I still didn't get my order. Called Customer Service and they told at first that they just got the item and it will be shipped tomorrow.
Then I told the customer representative to cancel my order and she told me she can't because it is was shipped by UPS. Then I asked to give me the UPS tracking number and she told me that she can't because she didn't have the UPS tracking number.
If this is the kind of store that you are willing to spend your money then I wish the best of the luck!
Anne C
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October 18, 2023
Was on hold for over 18 min. NEVER got to confirm an order. Was transferred to 2 reps. They had me repeat info over & over. Then two of my credit cards would not go through and these have intense fraud protection.. Finally asked to talk with a supervisor. None available. I have bought 3 heaters in past yet they have no account for me. Calling the corporate number is a joke which gets one right back to the 800 #. This company was never like this before.
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We bought a Gen 40 and 12 months and 17 days it quit working. Asked about getting a repair and was told the warranty was up and they didn't have parts. Yet now I see reconditioned ones for sale! Should have learned. Year later bought a Gen 50 and guess what? One year and 4 days it quit working. Called and was told to find a repair shop on my own! DO NOT BUY THESE HEATERS!!! Home Depot has for $100 and have had it for 4 years. Great advertising, very very poor products. Save your money.
Stay away from this company, the 30 day warranty should tell you about their quality. They used to have quality products, but that is all in the past. The silent thunderstorm 2 after 60 days cycles on and off so loud it wakes you up at night. Only one of 3 still works.
Stay away, They are a scam, their products that don't last, 30-day warranty should tell you about their quality. They don't stand behind their products and are only about the one-time sale. Radio host should be ashamed to plug this trash company.
My order was placed on Nov 15th and it is Nov 28th and I still didn't get my order. Called Customer Service and they told at first that they just got the item and it will be shipped tomorrow. Then I told the customer representative to cancel my order and she told me she can't because it is was shipped by UPS. Then I asked to give me the UPS tracking number and she told me that she can't because she didn't have the UPS tracking number. If this is the kind of store that you are willing to spend your money then I wish the best of the luck!
Was on hold for over 18 min. NEVER got to confirm an order. Was transferred to 2 reps. They had me repeat info over & over. Then two of my credit cards would not go through and these have intense fraud protection.. Finally asked to talk with a supervisor. None available. I have bought 3 heaters in past yet they have no account for me. Calling the corporate number is a joke which gets one right back to the 800 #. This company was never like this before.