I had a return, easy peasy customer service is great. I love my new jacket. I had purchased it online, was too big. There were no more smaller ones in stock so I returned it...the girl at the counter tried to help and she absolutely did. She found me the jacket I needed and wanted and for $50 less. I was stoked.
Janet Yanke
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November 28, 2022
The Montrose store is far better than Strongsville. It may be a little out of the way for some, but the customer service and selection is great. Rewards member is worth it.
Anita
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May 24, 2023
Employees are really friendly and helpful, even when you don’t explain things very well to them. Online ordering and in store pickup is super efficient and easy.
SMR Lkwood
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June 14, 2019
This Old Navy unfortunately has poorly trained staff. They talk to each other at the cash register when they should be attending to guests. I stood in a line while on my lunch break, and half of it was spent waiting on them to chat to each other while SLOWLY ringing out their guests and making no effort to make them feel important. They really should teach the staff proper customer service...as a former retail manager of 25 years, I am disappointed and frustrated every time I come in here...
Gemma Astley
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November 10, 2016
I visited 2 weeks ago. The layout is terrible! Extremely cramped with items hard to see and get to. Poor selection of popular items that were being advertised on website. Not a fun shopping experience, and I did not want to try anything on because I was already frustrated trying to navigate the ridiculous layout.
Only giving 3 stars because the employee who did an exchange for me was super pleasant and helpful.
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3881 Medina Rd, Akron, OH 44333, USA
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I had a return, easy peasy customer service is great. I love my new jacket. I had purchased it online, was too big. There were no more smaller ones in stock so I returned it...the girl at the counter tried to help and she absolutely did. She found me the jacket I needed and wanted and for $50 less. I was stoked.
The Montrose store is far better than Strongsville. It may be a little out of the way for some, but the customer service and selection is great. Rewards member is worth it.
Employees are really friendly and helpful, even when you don’t explain things very well to them. Online ordering and in store pickup is super efficient and easy.
This Old Navy unfortunately has poorly trained staff. They talk to each other at the cash register when they should be attending to guests. I stood in a line while on my lunch break, and half of it was spent waiting on them to chat to each other while SLOWLY ringing out their guests and making no effort to make them feel important. They really should teach the staff proper customer service...as a former retail manager of 25 years, I am disappointed and frustrated every time I come in here...
I visited 2 weeks ago. The layout is terrible! Extremely cramped with items hard to see and get to. Poor selection of popular items that were being advertised on website. Not a fun shopping experience, and I did not want to try anything on because I was already frustrated trying to navigate the ridiculous layout. Only giving 3 stars because the employee who did an exchange for me was super pleasant and helpful.